Shipping policy

Last Updated: August 10, 2026

This Shipping Policy explains how Al Kaukaban Enterprises LLC, trading as AKE53, processes, dispatches, and delivers orders placed on www.ake53.com. Please read it carefully before placing an order. By completing a purchase with us, you confirm that you have read and accepted the terms set out below.

1. Order Processing Time

Every order is checked, picked, and packed by our team in Deira, Dubai before it leaves us.

• Orders are processed and dispatched within 1 business day of successful payment confirmation.
• Orders placed after our business hours, on Sundays, or on UAE public holidays are processed on the next business day.
• Our business days are Monday to Saturday. Sunday is not a business day.
• Processing time is separate from delivery time. The total time to receive your order is the processing time plus the delivery time for the shipping method you select.
• If an item you have ordered is delayed at our end for any reason, we will contact you by email or phone before your dispatch window closes.

2. Where We Ship From

Orders are dispatched from more than one location, depending on the product you have ordered and where it is sourced from.

• Primary dispatch location: our facility in Deira, Dubai, United Arab Emirates.
• The dispatch origin for your specific order is confirmed in your shipping confirmation email. If you need to know the origin before ordering, contact us at sales@ake53.com, and we will confirm it for you.
• Orders containing items from more than one origin may arrive in separate parcels, on separate tracking numbers, and on different dates. You are not charged twice for shipping when this happens.

3. Where We Ship To

AKE53 ships both domestically within the United Arab Emirates and internationally worldwide.

• Domestic shipping: available across all seven Emirates of the UAE.
• International shipping: available worldwide, subject to the limitations described in section 4 below.
• If your country does not appear at checkout, please contact us at sales@ake53.com before ordering, and we will confirm whether we can deliver to your address.

4. Shipping Restrictions

AKE53 does not apply its own blanket restrictions on countries, regions or address types. However, shipping is always subject to circumstances outside our control, and the following limitations may apply to your order.

• Carrier limitations. UPS, FedEx, DHL, Aramex, and USPS each maintain their own list of restricted, embargoed, and non-serviceable destinations. If your delivery address falls within one of these, we will not be able to ship and will contact you to arrange a full resolution.
• Customs and import law. Certain hardware, locking systems, and tools may be restricted or require an import licence in some countries. It is the customer's responsibility to confirm that the products they order may lawfully be imported into their destination country.
• PO Boxes, military addresses, and remote locations. Delivery to these addresses depends on the carrier serving that destination. Where a carrier cannot deliver, we will contact you for an alternative address.
• Hazardous or battery-containing items. Certain electronic locking products may be subject to air freight restrictions and may need to travel by an alternative service, which can affect delivery time.

If any restriction affects your order after payment, we will contact you within 24 hours and offer either an alternative delivery arrangement or a resolution as set out in our Return and Refund Policy.

5. Delivery Timelines

All timelines below are estimates given in business days, and they begin from the date your order is dispatched, not the date it is placed.

• Domestic standard delivery (United Arab Emirates): 1 to 2 business days.
• International standard delivery: 7 to 10 business days.
• International express delivery: 4 to 7 business days.
• Next-day delivery: next business day, subject to cut-off and availability in your area.
• Same-day delivery: same business day, subject to cut-off, order confirmation, and availability in your area.
• Store pickup: available from our Deira shop once you receive your pickup-ready confirmation.

Delivery estimates are provided by our shipping carriers and are not guaranteed delivery dates. Customs clearance in the destination country is the single most common cause of variation on international orders, and it is a process neither AKE53 nor the carrier controls.

6. Shipping Methods Available

The following shipping options are offered. Availability depends on your delivery address, the products in your cart, and the time your order is placed. Only the options available to you will be displayed at checkout.

• Standard Shipping
• Express Shipping
• Same-Day Delivery
• Next-Day Delivery
• Local Delivery
• Store Pickup from our Deira, Dubai location

7. Shipping Charges

We believe you should see the exact cost of delivery before you pay, so shipping charges are never estimated or averaged.

• Shipping charges are calculated automatically at checkout using live rates from our shipping carriers.
• The calculation is based on your delivery address, the weight and dimensions of your order, and the shipping method you select.
• The exact shipping charge is displayed on the checkout page before you confirm payment and complete your order.
• Express shipping charges are also calculated automatically at checkout in the same way.
• AKE53 does not currently offer free shipping and does not operate a free shipping threshold. There is no hidden shipping cost added after checkout.
• Store pickup from our Deira location carries no shipping charge.

8. Duties, Taxes and Import Charges on International Orders

This section is important, and we would rather be direct about it than have you discover it at your door.

• International orders may attract customs duties, import taxes, brokerage fees, clearance charges, or other levies imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the product price or the shipping charge shown at checkout.
• These charges are set by the destination country's customs authority, not by AKE53, and we have no ability to calculate, control, waive, or refund them.
• The carrier will normally collect these charges from you directly, either before or at the point of delivery.
• If a shipment is refused because the customer declines to pay applicable duties or import charges, the shipment is treated as an undeliverable shipment under section 13 of this policy.
• We recommend contacting your local customs office before ordering if you want an estimate of the charges that may apply.

9. Shipping Carriers

We work with established international carriers so that your order is handled by a service that suits its destination and urgency. Depending on your order, we ship with UPS, FedEx, DHL, Aramex, or USPS. The carrier used for your order is confirmed in your shipping confirmation email.

10. Order Tracking

Tracking is provided on every shipped order.

• Tracking details are sent to you directly from our Shopify store to the email address used at checkout, as soon as your order is shipped.
• Your shipping confirmation includes the carrier name and the tracking number for your parcel.
• Tracking information can take up to 24 hours to become active on the carrier's website after it is issued.
• If your order ships in more than one parcel, you will receive tracking details for each parcel.
• If you have not received tracking details within 2 business days of placing your order, please check your spam folder first and then contact us at sales@ake53.com.

11. Changing Your Delivery Address

Yes, you can change your delivery address, but only before your order has been shipped.

• Address change requests must be sent to sales@ake53.com or by phone on +971 4 227 7201 as soon as possible after ordering.
• Please include your order number and the complete corrected address in your request.
• Once an order has been handed to the carrier, we are unable to change the delivery address on your behalf.
• An address change may affect the shipping charge, the shipping method available, and the delivery estimate. We will confirm any differences with you before proceeding.
• AKE53 is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address supplied at checkout.

12. Delays Outside Our Control

Delivery timelines can be affected by events that neither we nor our carriers control. These include, but are not limited to:

• Public holidays in the UAE, in the destination country, or in a transit country
• Peak sales periods and high seasonal shipping volumes
• Customs inspection, clearance backlogs, and documentation checks
• Severe weather, natural events, air or port congestion, and flight cancellations
• Carrier operational disruption, strikes, or route changes
• Incorrect or incomplete delivery information supplied at the time of ordering

Where we become aware of a delay affecting your order, we will inform you and keep you updated until the shipment is delivered or resolved.

13. What Happens If Something Goes Wrong

13.1 If your shipment is delayed

If your order has not arrived within the estimated delivery window, please contact our customer support team at sales@ake53.com with your order number. We will trace the shipment with the carrier and keep you updated on the status until it is delivered or resolved.

13.2 If your shipment is lost

If you believe your shipment has been lost in transit, contact our customer support team with your order number. We will open a formal investigation with the carrier. Carrier investigations usually take a number of business days to complete, and we will keep you informed throughout. Where the investigation confirms that the shipment has been lost, we will provide an appropriate resolution, which may be a replacement shipment, store credit, or a refund, depending on the circumstances of the order and the outcome of the carrier's report.

13.3 If your shipment arrives damaged

We pack every order carefully, but transit damage does occasionally happen. If it does, we need to hear from you quickly.

• Contact our customer support team at sales@ake53.com within 7 days of the delivery date.
• Provide your order number, a description of the damage, clear photographs of the damaged item, and clear photographs of the outer packaging and any inner packaging.
• Please keep the item and all of its packaging until your claim has been assessed, as the carrier may require inspection.
• Once the claim is verified, we will arrange an appropriate resolution, which may be a replacement, an exchange, store credit, or a refund, depending on the product and the extent of the damage.
• You will not be charged the cost of returning a damaged item that was damaged before it reached you.

13.4 If you receive the wrong item, a defective item, or your order is incomplete

Contact our customer support team at sales@ake53.com within 7 days of delivery with your order number, details of the issue, and photographs of the item and packaging you received. Full details of how these situations are resolved are set out in our Return and Refund Policy.

13.5 If your shipment is returned to sender or cannot be delivered

A shipment may be returned to us or held by the carrier for several reasons, including an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, non-payment of customs duties, or the parcel going uncollected from a carrier depot or pickup point.

• If this happens, please contact our customer support team so that we can arrange re-delivery.
• Where the shipment was returned for a reason within the customer's control, the customer may be responsible for the cost of re-shipping the order.
• If you do not wish to arrange re-delivery, we will assess the order under our Return and Refund Policy. Original shipping charges are not refundable, and any costs charged to us by the carrier for the returned leg may be deducted from the resolution offered.
• Items containing an electronic chip board, such as digital locks and electric locks, remain non-returnable and non-refundable as set out in our Return and Refund Policy, even where a shipment is returned to sender.

14. Store Pickup

If you have selected store pickup at checkout, we will notify you by email once your order is ready to collect from our Deira shop. Please bring your order number and a valid photo identification document. Collections can be made during our published customer support hours.

15. Accuracy of Delivery Information

Please check your delivery address, contact number, and email address carefully before confirming your order. Our carriers rely on this information to reach you, and an error in any field is the most common cause of a failed delivery. AKE53 cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our carriers, services, timelines, or legal obligations. The revised version takes effect from the date it is published on this page, and the Last Updated date at the top of this page will always reflect the most recent revision. The policy that applies to your order is the version published at the time your order was placed.

17. Contact Us About Your Shipment

If you have any questions about this policy or you need help with an order, please reach out to us using the details below: