Frequently Asked Questions
Below are answers to some of the most common questions about AKE53, ordering, shipping, returns, payments, and customer support. If you need further assistance, please contact our team.
About AKE53
Who is AKE53, and what do you sell?
Who is AKE53, and what do you sell?
AKE53 is the trading name of Al Kaukaban Enterprises LLC, a hardware supplier based in Deira, Dubai. Founded in 1977, we supply locks, hand tools, and general hardware to trade and individual customers.
Do you have a physical store?
Do you have a physical store?
Yes. You can visit us at Fikree Building, Shop No. 30, Al Borj Street, opposite Mount Royal Hotel, Deira, Dubai. We are open Monday to Saturday and closed on Sunday.
Ordering
Do I need an account to place an order?
Do I need an account to place an order?
No. You can complete your purchase as a guest. Creating an account allows you to track orders and save your details for future purchases.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Orders cannot be modified or cancelled once placed and paid for. However, you may request a delivery address change before the order is shipped by contacting us as soon as possible.
Can you confirm product specifications before I order?
Can you confirm product specifications before I order?
Yes. If a specification is important to your application, contact us with the product details and the information you need confirmed. Our team will respond within 24 hours.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Yes. We ship within the UAE and internationally, subject to carrier availability and the import requirements of the destination country.
How long does delivery take?
How long does delivery take?
Orders are generally processed and dispatched within 1 business day. UAE delivery typically takes 1–2 business days after dispatch, while international standard delivery takes 7–10 business days and international express delivery takes 4–7 business days.
How much does shipping cost?
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address, order weight and dimensions, and selected shipping method. The exact shipping charge is displayed before payment.
Will I receive tracking information?
Will I receive tracking information?
Yes. Tracking details are sent once your order has been shipped. Please allow up to 24 hours for tracking information to become active on the carrier's website.
Will I have to pay customs duties or import charges?
Will I have to pay customs duties or import charges?
International orders may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are the customer's responsibility and are not included in the checkout price.
Returns & Refunds
Can I return an item?
Can I return an item?
Eligible products may be returned if they are unused, in their original packaging, with all tags and accessories included. Return requests must be submitted within 3 to 4 weeks of delivery, depending on the product. Contact us with your order number and we will confirm whether your item is within the return window.
How do I start a return or exchange?
How do I start a return or exchange?
Contact us with your order number and reason for the request before sending anything back. Return authorisation is required, and our team will provide the applicable instructions.
How is my refund issued?
How is my refund issued?
Approved refunds are issued as store credit within 5–10 business days of the return being approved. Original shipping charges are not refundable.
Payment & Support
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and bank transfer. Payments are processed securely through PCI DSS-compliant payment providers.
How can I contact AKE53?
How can I contact AKE53?
You can reach us at sales@ake53.com, by phone at +971 4 227 7201, or via WhatsApp at +971 55 780 1576. You can also reach us through our website contact form, live chat, Facebook Messenger, or Instagram. Our customer support hours are Monday to Saturday, 8:30 AM–1:30 PM and 4:00 PM–8:30 PM (GST, GMT+4).
Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.