Contact

We have been answering hardware questions from a shop counter in Deira since 1977, and that has not changed just because most of our customers now find us online. Whether you need a specification confirmed before you order, an update on a shipment, help with a return, or advice on which lock suits your application, there is a real person here ready to help.

We reply to every enquiry we receive, and we aim to do it within 24 hours.

Business Information

How to Reach Us

• Email: sales@ake53.com
• Phone: +971 55 780 1576
• WhatsApp: +971 55 780 1576
• Live Chat: available on www.ake53.com during our support hours
• Contact Form: available on this page
• Facebook Messenger
• Instagram Messages

Customer Support Hours

• Monday to Saturday: 8:30 AM to 1:30 PM and 4:00 PM to 8:30 PM (Gulf Standard Time, GMT+4)
• Break: 1:30 PM to 4:00 PM (Gulf Standard Time, GMT+4)
• Sunday: Closed
• UAE public holidays: Closed
• Response time: within 24 hours

Messages received outside our support hours are answered on the next business day.

Visit Our Shop

You are welcome to visit us in person.

Our shop is located at Fikree Building, Shop No. 30, Al Borj Street, opposite Mount Royal Hotel, Deira, Dubai, United Arab Emirates.

We are close to Baniyas Square and easy to reach from across the city. If you have selected store pickup at checkout, please wait for your pickup-ready email and bring your order number along with valid photo identification.

Returns Address

Please do not send any item back before you have received written return authorisation from our team. Once your return has been authorised, items should be sent to:

Returns Department, Al Kaukaban Enterprises LLC (AKE53), Fikree Building, Shop No. 30, Baniyas Square, Opposite Mount Royal Hotel, Deira, Dubai, United Arab Emirates

Full details of how to request a return are set out in our Return and Refund Policy.

What to Include in Your Message

You will get a faster and more useful answer if you include the following where relevant.

• Your order number, if your enquiry relates to an existing order
• The product name or product code you are asking about
• Your delivery country, for shipping and duty questions
• Clear photographs of the item and its packaging, for damage, defect, wrong item or missing item claims
• The best phone number and email address to reach you on

Trade and Bulk Enquiries

We supply carpenters, manufacturers, traders, industrial buyers and oil field companies, and we are happy to discuss bulk requirements, repeat supply and sourcing for specific applications. Email sales@ake53.com with your requirement and volumes, and our team will come back to you.